Privacy Policy

Dosa Bar Ltd is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, Place your Order, make a reservation, or interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

2. Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Delivery or billing address
• Order details and preferences
• Payment information (processed securely via third-party payment providers; we do not store card details)
• Feedback, enquiries, or complaints
• Marketing preferences

3. How We Use Your Information

We use your personal data to:

• Process and fulfil food orders and reservations
• Communicate order confirmations, updates, or cancellations
• Respond to enquiries or customer service requests
• Improve our menu, services, and customer experience
• Send information about special offers, promotions, and menu changes (where consent has been given)
• Comply with legal and regulatory obligations

4. Marketing Communications

With your consent, we may contact you via email, SMS, or other electronic means to inform you about:

• Special offers and promotions
• New dishes or menu updates
• Events or announcements

You can opt out at any time by clicking the unsubscribe link in our messages or by contacting us directly.

5. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract – to fulfil your food order or reservation
• Consent – for marketing communications
• Legal obligation – to comply with UK law
• Legitimate interests – to improve our services and customer experience

6. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

• Online ordering or reservation platforms
• Payment service providers
• Delivery partners
• IT and website service providers

All third parties are required to handle your data securely and in compliance with data protection laws.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Your data is stored securely and retained only for as long as necessary.

8. Data Retention

We keep personal data:

• For as long as needed to provide our services
• To meet legal, tax, or accounting requirements
• Until marketing consent is withdrawn

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

ICO website: https://www.ico.org.uk

10. Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings. Please see our Cookie Policy (if applicable) for more details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: